Privacy Policy
At Elevate Together, your privacy is our priority.
We are committed to protecting the personal information of all individuals who engage with our services, including NDIS participants, their families and carers, health professionals, and staff. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: 26/03/2025 2:11pm
Who We Are
Elevate Together is a registered NDIS provider based in Sydney, offering allied health services such as Support Coordination, Occupational Therapy, Speech Therapy, Psychology, Exercise Physiology, and more. We support people with disabilities to live fuller, more independent lives—with trust, compassion, and care.
What Personal Information We Collect
We may collect and hold the following types of personal information:
- Contact details (name, address, email, phone number)
- NDIS-related information (NDIS number, plan details, funding)
- Health information (diagnoses, therapy notes, assessments, reports)
- Cultural, linguistic and identity information
- Emergency contact details
- Communication preferences
- Feedback, complaints or enquiries
We only collect personal and sensitive information when it's reasonably necessary to deliver our services or meet our legal obligations.
How We Collect Your Information
We collect personal information in several ways, including:
- Directly from you or your authorised representative
- Through referral forms, intake processes, and assessments
- Via email, phone, our website, or face-to-face interactions
- From other healthcare professionals or NDIS-related parties, with your consent
Why We Collect Your Information
We collect your personal information to:
- Deliver and coordinate high-quality, person-centred NDIS services
- Understand your goals, preferences, and support needs
- Communicate with you and your support network
- Comply with NDIS and legal reporting requirements
- Improve our services through feedback and continuous improvement
- Respond to enquiries, feedback, or complaints
Disclosure of Personal Information
We only share your information when required or permitted by law, or with your consent. This may include:
- NDIS or government agencies
- Allied health professionals involved in your care
- Legal or emergency services if there is a serious risk to safety
- IT providers who help maintain our secure systems (bound by strict confidentiality)
We never sell or rent your personal information.
Storing & Protecting Your Information
Your privacy and security are very important to us. We store personal information in secure digital systems and, where necessary, locked physical storage. We apply security safeguards including:
- Password protection and data encryption
- Access controls for authorised staff only
- Staff training in privacy and confidentiality obligations
We retain information only for as long as necessary and securely destroy it when no longer required.
Accessing or Updating Your Information
You have the right to:
- Request access to your personal information
- Ask us to correct or update inaccurate or outdated information
To do so, please contact us via the details at the end of this policy. We may ask for identification to protect your privacy.
Website & Online Privacy
When you visit our website, we may collect limited data including:
- Browser type and IP address
- Pages visited and time spent
- Device type (mobile/desktop)
This information helps us improve our online services and user experience. We do not use cookies to track personal behaviour, and we do not share this information externally.
Marketing & Communication Preferences
We may occasionally contact you about service updates or helpful resources. You can opt out at any time by clicking “unsubscribe” or contacting us directly.
Third-Party Links
Our website may include links to external websites. While we only link to reputable organisations, we are not responsible for the privacy practices of those sites.
Making a Privacy Complaint
If you believe we have breached your privacy, we want to hear from you. Please contact us first so we can resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal obligations. We encourage you to review this page from time to time.
Contact Us
For privacy questions, concerns, or requests:
Elevate Together
📍 Head Office: 136 Marrickville Road, Marrickville NSW 2204
📞 Phone: 1300 478 816
📧 Email: info@elevatetogether.com.au
🌐 www.elevatetogether.com.au
"At Elevate Together, we’re here to support you—safely, respectfully, and always with care." - Elevate Together Team
